Frequently Asked Questions

WHAT VACCINATIONS DOES MY PET NEED TO STAY AT COMAL SPRINGS?

AGE REQUIREMENTS: 12 weeks of age or older and must have had at least Rabies, DHLPP (2 rounds), Bordetella, and Canine Influenza.

Please have your veterinarian fax or email the current dates to us or bring in proof of current vaccinations upon arrival. REQUIRED VACCINATIONS (ADMINISTERED BY A VETERINARIAN REQUIRED):

DOGS:

  • Rabies
  • DHLPP
  • Bordetella
  • Canine Influenza

CATS:

  • Rabies
  • FVRCP

HOW DO I MAKE A RESERVATION?

Click the button below to make a reservation.

You can also call us at 830-625-8075 to make a reservation. We will ask you specific questions in order to set up a profile for your pet and create a reservation. Comal Springs does not require a temperament test or interview prior to boarding.

CAN I TAKE A TOUR OF COMAL SPRINGS?

You (and your pet) are encouraged to tour the facility prior to your boarding reservation. A reservation is recommended if touring the resort with your pet. Comal Springs offers a complimentary day of Doggie Daycare for new customers, with proof of up-to-date vaccinations. This helps ease the transition to boarding by allowing your pet to become acquainted with our staff and the resort scents.

CAN I BRING MY OWN FOOD?

For your pet’s health Comal Springs recommends that you bring their own food in pre-measured and pre-marked zip lock baggies. This helps prevent upset stomachs that could be caused by changing food. However, we do provide Purina Veterinary EN (Gastroenteric Diet) as our premium house food for $3/per day/per pet.

CAN I BRING MY PET'S FAVORITE TOY, BLANKET OR BEDDING?

To ensure a flea and tick free environment, we ask that you do not bring any bedding, fabrics or plush toys. We provide all guests with premium bedding and blanket at no additional charge.

WHAT IS THE MINIMUM AGE FOR BOARDING MY PET?

The youngest age Comal Springs will accept is a 12-week-old puppy or kitten. Your pet must be up-to-date on all vaccinations and have had at least their second set of vaccinations.

DOES COMAL SPRINGS HAVE ANY BOARDING RESTRICTIONS?

For the safety of your pet and other guests at Comal Springs, we do not accept pets in heat, pets that have been coughing within the last week, pets that have open wounds, pets that are recovering from surgery, pets that have contagious diseases, or pets who are people-aggressive. Comal Pet Hospital, right next door, can offer hospital stays for pets that have had recent surgeries or have contagious diseases. The staff at Comal Springs can help set this up if needed.

DOES COMAL SPRINGS ALLOW PETS WHO ARE NOT SPAYED OR NEUTERED?

Yes, Comal Springs accepts unaltered or intact pets for boarding only.

WHAT IS INCLUDED WITH MY PET'S DAY CARE?

On beautiful days with suitable weather, your pet will get to take full advantage of our play yard and covered outdoor patio. He or she will benefit from socialization with other even tempered dogs, while also receiving an ample amount of exercise at the same time. During days with unsuitable weather, they will experience comfort in a personal suite, equipped with a sanitation seal between each suite, with room to stretch and play.

CAN MY DOGS STAY TOGETHER?

Yes, same family pets may stay together. There is a discounted rate for the second and subsequent pet(s) staying together in the same suite

WHAT ARE THE HOURS OF OPERATION?

Comal Springs is open from 7:00 am to 7:00 pm Monday through Sunday

IS THERE A VET ON-SITE?

Yes, Comal Springs is partnered with Comal Pet Hospital, right next door!

CAN I CALL COMAL SPRINGS TO CHECK ON MY PET WHILE HE IS BOARDING?

Of course! We know you value your pets as much as we do ours; therefore, we are always here to answer your questions and concerns. Your trust and the happiness and health of your pet is our main priority.

DOES COMAL SPRINGS OFFER ANY SPECIALS?

Comal Springs’ Meet and Greet Day offers a complimentary day of Doggie Daycare for new customers for your pet to become acquainted with us before boarding.

MY PET HAS SPECIAL NEEDS, CAN COMAL SPRINGS ADMINISTER MEDICATIONS?

Yes, Comal Springs employees are thoroughly trained to administer medications.

DOES MY PET GET TO PLAY AT COMAL SPRINGS?

Your dog will be able to enjoy group playtime with compatible dogs, according to size and temperament. If your dog does not interact well with others, Comal Springs does offer individual play sessions. Cat play sessions are done individually or with other cats from their family.

HOW MUCH DOES IT COST FOR MY PET TO BOARD AT COMAL SPRINGS?

All pets get their own suite. Each pet receives a complimentary playtime with their boarding fee. Please click here for rates.

HOLIDAY PRICING & DEPOSIT INFORMATION:

Comal Springs requires a $50/per room deposit during peak/holiday times. In addition to a deposit, Comal Springs holiday rates (+$5/pet, per day) and minimum stay requirements apply during the following dates:

2 NIGHT MINIMUM STAY

Comal Springs requires a minimum 2-night stay while boarding during the following dates (72 hour cancellation policy with full deposit refund):

Memorial Day: May 25 – May 29
Labor Day: August 31 – September 4
New Year’s: December 28 – January 2

3 NIGHT MINIMUM STAY

Comal Springs requires a minimum 3-night stay while boarding during the following dates (7 day cancellation policy with full deposit refund):

CISD and NBISD Spring Break: March 9- March 16
July 4th: July 2 – July 8
Thanksgiving: November 26 – December 2
Christmas: December 21 – December 27

WHAT IS YOUR CANCELLATION POLICY?

Please give us a courtesy call if your plans change so we can allow availability for another guest. During the Memorial Day, Labor Day and New Year’s holidays, we require a 72-hour notice to avoid a $50.00 cancellation charge. During the July 4th, Thanksgiving and Christmas holidays, we require a 7 day notice to avoid a $50.00 cancellation charge.

Making Reservations

Cat or dog boarding reservations should be made well in advance to ensure a spot for your pet. At check-in, a team member will ask for an emergency contact person, your pet’s feeding instructions, health concerns, medication instructions and any other special requirements you or your pet may have. This ensures the proper care of your pet during his/her visit.

Your Pet is in Good Hands

Book your pet’s stay at Comal Springs Pet Resort.
Comal Springs Pet Resort Graphic | Pet Boarding in New Braunfels, TX